Terms & Conditions – Eye Solutions Opticians

Last Updated: August 2025

Welcome to Eye Solutions Opticians. By accessing and using our services, website, and products, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General Information

• Eye Solutions Opticians is located at Greencourt Business Center, Latema Rd, Nairobi.
• These terms govern the use of our website (www.eyesolutions.co.ke) and in-store purchases.
• We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

• We provide prescription spectacles, lenses, contact lenses, optical accessories, and eye examination services.
• Product availability may vary, and we cannot guarantee stock at all times.
• Prices are subject to change without prior notice but will be clearly indicated before purchase.

3. Orders & Payments

• Orders can be placed online, in-store, or via phone.
• Accepted payment methods include cash, M-Pesa, debit/credit cards, and bank transfers.
• Full payment must be made before collection or delivery of products.

4. Shipping & Delivery

• Deliveries within Nairobi and across Kenya are subject to our Shipping & Delivery Policy.
• Delivery timelines are estimates and may vary depending on location and courier services.

5. Returns, Exchanges & Warranty

• Returns and exchanges are guided by our Return Policy.
• Warranty coverage on frames, lenses, and accessories is outlined in our Warranty Policy.

6. Customer Responsibilities

• Customers must provide accurate prescriptions and personal details when ordering.
• We are not liable for issues arising from incorrect information provided by customers.
• Products must be used as instructed to maintain warranty and product integrity.

7. Limitation of Liability

• Eye Solutions Opticians is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.
• Our maximum liability is limited to the value of the purchased product or service in dispute.

8. Intellectual Property

• All content on our website (logos, images, product descriptions, designs) is the property of Eye Solutions Opticians and cannot be used without prior written consent.

9. Privacy & Data Protection

• Personal information is collected and processed in line with our Privacy Policy and Kenya’s Data Protection Act.

10. Governing Law

• These Terms & Conditions are governed by the laws of Kenya.
• Any disputes shall be resolved under the jurisdiction of the Kenyan courts.

11. Contact Us

For questions or clarifications, contact us:

📍 Eye Solutions Opticians
Greencourt Business Center, Latema Rd, Nairobi
📞 0720 817574
📧 info@eyesolutions.co.ke