Return & Exchange Policy – Eye Solutions Opticians

At Eye Solutions Opticians, we value your trust and are committed to ensuring you are completely satisfied with your purchase. Please read our return and exchange policy carefully before making a purchase.

1. Eligibility for Returns & Exchanges

• Returns or exchanges are accepted within 7 days of purchase.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• For prescription lenses, returns are only possible if there was an error in prescription fulfillment on our part.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Contact lenses once opened or used.
• Customized or special-order prescription lenses.
• Items damaged due to mishandling, accidents, or improper care after purchase.

3. Exchange Policy

• Frames may be exchanged for another style of equal or higher value (price difference to be covered by the customer).
• If the chosen replacement is of lower value, no cash refund will be provided; a store credit will be issued instead.

4. Refund Policy

• Refunds are only provided if the product is faulty, defective, or if there was an error in the order.
• Approved refunds will be processed within 7–14 business days to the original payment method.

5. Online Purchases & Deliveries

• For items purchased through our online store, customers may request a return or exchange by contacting us at:
  📞 0720 817574 | ✉️ info@eyesolutions.com
• Delivery and handling fees are non-refundable. Return shipping costs are the responsibility of the customer unless the product is faulty.

6. Contact Us

For any return or exchange requests, please visit us at:
📍 Eye Solutions Opticians
Greencourt Business Center, Latema Rd, Nairobi
📞 0720 817574