Privacy Policy

Last Updated: August 2025

At Eye Solutions Opticians, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us online or in-store.

By visiting our website, booking an appointment, or purchasing products/services from us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, physical address, date of birth.
• Medical Information: Prescription details, eye test results, and vision care history.
• Transaction Data: Payment details (processed securely by third-party providers), purchase history.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
• Communication Data: Messages sent to us via WhatsApp, email, or website forms.

2. How We Use Your Information

Your information is used to:

• Provide eye care services and fulfill product orders.
• Book and confirm appointments.
• Process payments securely.
• Deliver products and manage shipping (if applicable).
• Communicate updates, offers, and service reminders (via email, SMS, or WhatsApp).
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations under the Kenya Data Protection Act, 2019.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Payment processors, delivery partners, and IT support.
• Legal Authorities: If required by law or court order.
• Medical Professionals: When necessary for referrals or specialist care (with your consent).

4. Data Protection & Security

We implement strict technical and organizational measures to keep your personal data safe. These include:

• Secure servers and encrypted databases.
• Limited access to sensitive data by authorized staff only.
• Regular system updates and monitoring.

5. Your Rights Under the Kenya Data Protection Act

You have the right to:

• Access your personal data that we hold.
• Request correction of inaccurate or outdated information.
• Request deletion of your data where applicable.
• Withdraw consent for marketing communications at any time.
• File a complaint with the Office of the Data Protection Commissioner (ODPC) if your rights are violated.

6. Cookies & Online Tracking

Our website may use cookies to improve your browsing experience, analyze traffic, and show relevant ads. You can manage or disable cookies in your browser settings, though some features may not work properly without them.

7. Data Retention

We only keep your personal information for as long as it is needed to provide our services or as required by law (e.g., medical and financial records).

8. Third-Party Links

Our website may include links to third-party websites (e.g., payment gateways or optical suppliers). We are not responsible for the privacy practices of these external sites.

9. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your data is handled, please contact us at:

📍 Eye Solutions Opticians
Greencourt Business Center, Latema Rd, Nairobi
📧 info@eyesolutions.co.ke
📞 0720 817574

✅ This policy is compliant, transparent, and customer-friendly.
✅ Covers online + in-store interactions (important for opticians).
✅ Includes Kenya-specific legal compliance.